Stratcare
A certified Managed Services team that takes ownership of Atlassian environment - providing ongoing maintenance, governance, support, and continuous improvement to maximise your Atlassian investment.
StratCare · Managed Atlassian Service
The ongoing service that keeps your Atlassian investment running, improving and accountable to someone.
Great Atlassian environments
don't run themselves.
StratCare is the managed service that keeps your Atlassian environment running, improving and strategically aligned, with a certified specialist team watching it every month.
Globally Recognised · Consistently Trusted
2023
Atlassian Partner of the Year
Customer Success: global recognition across 28 Atlassian partners worldwide
2024 – 2025
Atlassian Partner of the Year
Customer Success: two consecutive wins. Back to back global recognition.
4 Consecutive Years
Atlassian Finalist
Recognised as a finalist for the Atlassian Partner of the Year award four years running
Since 2024
Gold Solution Partner
A recognised Atlassian partner tier, awarded to partners with proven delivery and customer outcomes.
The Problem
Your Atlassian environment is running.
But who's looking after it?
Your team uses Jira, Confluence or JSM every day. The environment is running, but that is not the same as being well managed.
No dedicated owner
Your Atlassian environment is business-critical, but it's not on anyone's job title. Requests get handled when someone has time. Platform health gets checked when something breaks. Nothing proactive ever happens, and the environment slowly drifts.
Quiet decline
Technical debt accumulates without anyone noticing. Workflows multiply without governance. Adoption drops. Your organisation is paying for Atlassian licences and not getting the full value. By the time it's visible, it's expensive to fix.
The hiring alternative
A dedicated Atlassian administrator in Australia costs $100,000 to $130,000 per year in salary, before on-costs, leave, training and the risk of them leaving. For most organisations, that's not the right answer. But doing nothing isn't either.
Your Atlassian environment is owned by IT. But IT doesn't own the outcomes.
Most organisations run Atlassian as an IT-managed utility. Requests go into the IT queue alongside 30 other things. Nobody with a business perspective really owns the platform. Teams adapt to Atlassian's current state rather than asking whether it could work better. StratCare moves ownership from IT's queue to the business, giving leadership direct visibility, accountability and a team whose only job is your Atlassian environment.
What StratCare Is
Not just a support queue.
A managed service.
There is a difference between reactive IT support and a managed service. StratCare is the latter.
A specialist team that owns your Atlassian environment, month after month.
StratCare puts a certified Atlassian team in charge of your environment. They monitor it daily, manage your team's requests within SLA, document what they do and keep the platform improving over time.
The same people, month after month. They learn your organisation, your workflows and your priorities. You don't re-explain your environment every time something comes up.
And when you are ready for something bigger, whether a new Atlassian product, a cloud migration or AI automation layered on top of your platform, the partner who already knows your environment is already there. No starting over.
Proactive monitoring, not just reactive fixes
Platform health is checked daily. Issues are identified and resolved before they become visible problems.
A team that knows your environment
Context builds over time. Your account team understands your configuration, your team and your goals, not just your tickets.
Monthly reporting: your environment, in writing, every month
Every month you receive a written health report covering tickets raised and resolved, platform status, usage indicators and any observations from your account team.
A fixed monthly cost you can plan for
No hourly rate surprises. No emergency call-out fees. A clear retainer with a defined scope.
The door to the next improvement, always open
StratCare is the ongoing relationship that makes bigger projects easier when you are ready for them.
How It Works
From day one to ongoing partnership
StratCare follows a consistent model designed to get your environment covered quickly and keep it improving over time.
Onboard
We begin with a thorough review of your Atlassian environment, documenting your configuration, your team's workflows and any existing technical debt. Your support queue goes live and your account team is briefed on your history and priorities.
Manage
From day one, your environment is being watched. Your team raises requests through the StratCare support portal. Your account team handles BAU administration, responds to issues within your SLA and keeps the platform running as it should.
Report
Every month, you receive a written health report covering tickets raised and resolved, platform status, usage indicators and any observations from your account team. You always know what is happening, without having to ask.
Extend Your Plan
+ Optimise
Quarterly environment reviews, efficiency recommendations and team training sessions. The platform gets better, not just stable.
+ Align
Quarterly strategic roadmap sessions to connect your Atlassian investment to business priorities.
Who It's For
Built for the people accountable for technology outcomes
StratCare speaks to leaders who carry accountability for their organisation's Atlassian investment, and want the certainty that it's being properly looked after.
If You Lead Technology
You need the platform reliable and current, without it being your problem to manage.
Whether you are a CTO, CIO or VP of Engineering, your Atlassian environment supports delivery teams across the business. You need someone specialist watching it, not an IT generalist who covers it between other priorities. You need SLA-backed response, documented configuration and written platform health reporting you can share upward with confidence.
If You Own the Business
Atlassian costs a lot. You want to know the investment is working.
As a CEO, MD or GM, you have invested in Atlassian: licences, an implementation, possibly training. You want predictable cost, no recruitment risk and confidence that the investment is working. If the environment is drifting and nobody owns the outcome, that investment erodes quietly.
If You Manage Operations
Your team's tools drift. Adoption suffers. You need the environment improving, not just surviving.
As a COO, Head of Operations or Project Director, you see the day-to-day impact when the Atlassian environment is not performing. Workflows get worked around. Adoption drops. Teams adapt to a broken configuration instead of asking for it to be fixed. StratCare ensures the environment keeps up with how your organisation works.
Plans and Pricing
Start with what you need. Add more as you grow.
Every StratCare customer starts with Core, the managed service foundation. Optimise, Align and Enable are added when you are ready to do more.
The foundation every StratCare customer starts with. Reactive support, BAU administration and daily platform monitoring: everything you need to keep your environment running well.
- Support queue with SLA-backed response
- BAU administration: user management, project config, workflow updates, KB maintenance
- Platform health monitoring (daily)
- Atlassian update and release management
- Monthly health and ticket activity report
- Licence management on your behalf (as Atlassian partner)
- Dedicated account team with documented environment knowledge
For organisations that want their Atlassian environment to improve over time, not just remain stable. Proactive quarterly reviews and structured recommendations.
- Quarterly environment review and written recommendations report
- Efficiency and automation opportunity identification
- Feature adoption guidance across Jira, Confluence and JSM
- Team training workshops (twice per year)
- Technical debt review and remediation roadmap
For organisations managing multiple strategic initiatives that want their Atlassian environment aligned to business priorities, not just operationally maintained.
- Quarterly roadmap planning sessions with key stakeholders
- Strategic initiative tracking and visibility in Atlassian
- Atlassian product roadmap briefings and forward planning
- Alignment workshops connecting business goals to platform configuration
- Annual technology review and forward plan
For StratCare clients whose teams need a regular enablement cadence. Monthly or fortnightly sessions to keep teams current on Atlassian as the platform evolves.
- Monthly or fortnightly virtual session (60 min)
- Client-voted topics or Atlassian Release Radar-triggered sessions
- Pre-session Atlassian change digest
- Session recording shared after each session
- Ongoing shared demo environment access (no expiry)
- Covers Jira, JSM or Confluence based on team need
Example Combinations
All prices exclude GST. Pricing is based on environment size. Minimum 12-month term. Invoiced monthly in advance. Multi-year terms available at discounted rates. Modules can be added at any renewal point.
Larger organisations with complex Atlassian environments: contact us to discuss a tailored plan.
Coming Soon
More modules on the way
Coming Soon · 2026
Executive Insight
Executive-level reporting and visibility
Purpose-built dashboards and briefings for leadership teams who want a strategic view of their Atlassian investment without reading a technical report.
Coming Soon · 2027
SecureOps
Atlassian security posture management
Proactive monitoring of your configuration against Atlassian security best practices, with regular audit reports and remediation recommendations.
Scope
What's included and what's quoted separately
Transparent scope means you can self-qualify and make the right decision for your organisation before you pick up the phone.
Included in All Plans
- ✓ Support queue with SLA-backed response (9am to 5pm AEST, Mon to Fri)
- ✓ BAU Atlassian administration across Jira, Confluence and JSM
- ✓ Platform health monitoring (daily)
- ✓ Atlassian update and release management
- ✓ Monthly health and activity report
- ✓ Dedicated account team with documented environment knowledge
- ✓ Onboarding and environment documentation
- ✓ Atlassian licence management on your behalf at no additional fee
Quoted Separately
- – Major project delivery: new implementations, migrations or large-scale redesigns
- – Atlassian licence costs (purchased direct from Atlassian, managed by us)
- – Custom app or Marketplace app development
- – Out-of-hours or 24/7 support coverage
- – Non-Atlassian platforms (unless separately agreed in scope)
- – AI automation projects (delivered via a separate Accelerator engagement)
Common Questions
Things people ask before getting started
Do we need to have worked with Strategenics before?
No. StratCare is available to any organisation running Atlassian Cloud, regardless of who built or implemented the environment. That said, the value is highest when StratCare follows a structured implementation, because the team already knows the environment and the handover is seamless. If you have an existing environment we have not seen before, we will onboard by learning it thoroughly before we start making changes.
Is StratCare just a helpdesk?
No. A helpdesk responds when something breaks. StratCare is a managed service: the team monitors your environment daily and is actively looking for things to improve, not just waiting for tickets. Core includes reactive support, but the model is fundamentally proactive. Add Optimise and you get quarterly environment reviews and written improvement recommendations. Add Align and you get strategic roadmap planning. The support queue is one component of a much larger service.
We already have an IT team. Is StratCare still relevant?
Yes. StratCare is the Atlassian specialist layer that works alongside your IT team. Your team handles infrastructure, devices, security and everything else. Strategenics handles the Atlassian platform: the administration, the optimisation and the strategic roadmap. Most StratCare customers have internal IT teams. StratCare fills the specialist gap that is very difficult to justify hiring for full-time.
Can we start with Core and add modules later?
Yes, that is exactly how the model is designed. Most customers start with Core to get reliable managed cover in place, then add Optimise once they want to move from stability to continuous improvement. Align is typically added by organisations managing multiple strategic initiatives who need roadmap alignment with their Atlassian environment. Modules can be added at any contract renewal point.
Does StratCare include our Atlassian licences?
Atlassian licence costs are a direct expense. They are not bundled into the StratCare retainer fee. However, as an Atlassian Solution Partner, Strategenics can purchase and manage your licences on your behalf at no additional management fee. That means renewals, user count adjustments and tier changes are all handled by us, keeping your Atlassian relationship in one place. Ask us about licence management when you get in touch.
What happens at the end of the contract or if we want to leave?
At natural contract end, or with 3 months notice for an early exit, Strategenics provides a structured handover: admin rights transferred, environment documented and a knowledge transfer session completed. You retain full ownership of your Atlassian environment and all data at all times. We aim to make the exit as clean and professional as the onboarding.
Service Levels
Response and resolution commitments
All StratCare Core plans include SLA-backed response. Support hours are 9am to 5pm AEST, Monday to Friday, excluding Australian public holidays.
| Priority | When It Applies | Response Target | Resolution Target |
|---|---|---|---|
| CRITICAL | Production system outage, all users affected | 2 hours | 24 hours |
| HIGH | Significant issue affecting core workflows or a team | 2 business days | 4 business days |
| MEDIUM | Non-critical issue or configuration request | 3 business days | 5 business days |
| LOW | Minor improvement, advisory question or general request | 5 business days | 10 business days |
Response and resolution times are best-effort targets. Strategenics commits to meeting or beating these in all but exceptional circumstances. All times are in business hours or business days unless otherwise stated.
We've helped hundreds of organisations exceed their digital transformation ambitions
