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FAST ROI! Unite Dev, IT Ops and business teams into one powerful ecosystem with JSM

Migrate from ServiceNow to Jira Service Management and unlock a faster and more reliable way for your team to deliver excellent service, at only a fraction of the cost.

Why switch to Jira Service Management?

Get the world's best Enterprise Service Management tool that enables your team to collaborate and deliver at high velocity

Jira Service Management unlocks enterprise service management at high velocity. Rapidly bring together development, IT operations, and business teams to deliver, operate, and support exceptional service experiences.

  • Empower your team, deliver value

    Deliver value faster than ever without the cost, complexity, and one-size-fits-all approach of legacy ITSM service tools like Service Now. Give your team flexible processes and intuitive workflows that match the way they work, while still being standardised across the business.

  • Make work visible

    Experience full visibility with an open, collaborative platform across all teams. Make faster decisions with rich, contextual information for each request, incident, and issue.

  • Increase flow from Dev to Ops

    Break down silos and accelerate the flow of work by putting development and operations on an integrated Jira-based platform to accelerate requests from delivery to support.

  • Achieve FAST ROI

    We've helped our customers achieve an ROI within 6 to 12 months including all Atlassian software licences and our professional fees for managing the secure migration. Ask us how you can achieve the same quick ROI and train up your own team rather than rely upon expensive Service Now consultants.

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Feature comparison

Jira Service Management vs. ServiceNow

Unlike ServiceNow, Jira Service Management has the flexibility to support diverse teams and bring development and IT operations teams together on the same platform developers already work in.

Service management pricing that scales with your team

Whether you’re a startup trying to manage incoming requests, a growing team standardising your service management practices, or an enterprise looking for a more reliable ITSM solution, there’s a Jira Service Management plan for you. We offer Free, Standard, Premium, and Enterprise plans.

Fast time to value

Jira Service Management takes an average of 1.2 months to go live compared to ServiceNow, which takes an average of 4.5 months. Teams can quickly spin up their own service desks, without the need for expensive consultants.

High return on investment

Don’t overpay for features you don’t use. Jira Service Management offers competitive pricing for all the modern service management practices you need, without the bloat.

Connect Dev & IT on a unified platform

JSM is the only Enterprise Service Management solution that breaks down the development and operations silos. By putting both teams on the Jira platform, speed incoming requests through to build and delivery.

A flexible solution for diverse teams

Instead of the one-size-fits-all approach of traditional ITSM tools, Jira Service Management empowers any team - from dev to IT to HR, Finance, and Marketing - with adaptable processes that fit the way they work.

A modern work management platform

Jira Service Management is built on Jira, the leading platform for tracking work across the enterprise at scale. Customers manage upwards of 5 million records of work in Jira. With visibility into work across development, IT operations, and business teams, make faster decisions with the right context at every step.

Success stories

Leading businesses have transformed their ITSM with JSM

With the rise of software-powered services, meeting the demand for high customer expectations and always-on services are more critical than ever — which is why leading organisations around the world have chosen Jira Service Management as their preferred ITSM solution.

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    Twitter reduced its support email volume by 80% with Jira Service Management

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    InVision reduced ticket volumes by 50% with Jira Service Management

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    Yale School of Management meets lofty service expectations with Jira Service Management

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    Zuellig Pharma overcame tracking and workload challenges with Jira Service Management

JSM mobile app

Jira cloud mobile app

Need ITSM on-the-go? There's an app for that

Create, update, collaborate, plan, track, analyse, approve, resolve and more — right from the palm of your hand.

Downloaded by over 1 million users, the Jira Cloud app is the accelerated collaboration tool for teams, including software, service delivery, ITSM, and DevOps teams.

Jira Service Management, a new industry leader

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Gartner named Atlassian a Visionary in the 2021 Magic Quadrant for IT service management tools.
Forrester named Atlassian a Leader in the 2021 Enterprise Service Management Wave.

Why Strategenics is your trusted Atlassian partner

We fuse product knowledge with passion to tailor your solutions

Are you just getting started on your Atlassian journey? Do you need help optimising existing workloads? We're here to help you maximise the value you get from your investment in the Atlassian product suite.

Our team is trained and up-to-date across Atlassian's wide range of products and tools, which helps us find the best solution to achieve your business goals.

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    Certified by Atlassian

    Our skills are thoroughly vetted and certified by Atlassian's global partner standards.

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    True Atlassian practitioners

    We don't just deliver Atlassian solutions, our entire team uses them daily to deliver projects and manage internal operations.

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    Industry and cloud maturity experience

    We've delivered successful projects for private and public sector organisations across various industries and cloud maturity levels.

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We've helped hundreds of organisations exceed their digital transformation ambitions

Meet one of our team members

Ash Pitt,
Atlassian Team Leader

As Strategenics’ resident Atlassian wizard, Ash has over 10 years of experience in the tech industry and delivers high-value, productivity-focused solutions to customers.

Ash’s main superpowers are in developing effective automation and collaboration outcomes, and bringing product dreams to life.

Ashley Pitt

Here's what happens next →

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    We learn deeply about how your team works, the challenges you face, and the goals your business wants to achieve.

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    We'll formulate the most efficient and cost-effective solution, selecting the best Atlassian tools to achieve your desired outcomes.

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    Don't have in-house resources or prefer an expert touch? We'll do all the heavy lifting and ensure a smooth delivery.

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    Keep the execution running smoothly by utilising our high-level or in-depth training and support for your team where required.

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    Post-project review

    Ensure ongoing success and efficiency with change management, managed services, or additional consulting.

Ready to make the switch to JSM?

Join thousands of businesses just like yours who are already reaping the rewards and empowering their team with Jira Service Management.