Anglicare Tasmania: Service Management and Intranet Migration

At a glance

Anglicare Tasmania is a a not-for-profit organisation providing aged care, acquired injury and community support services across Tasmania. Anglicare Tasmania engaged Strategenics to migrate its Jira and Confluence data for from Server to Cloud, including the migration of associated apps. The project aimed to seamlessly transition to the cloud environment using a "lift and shift" approach for minimal disruption to their high-volume Service Desk.

Through meticulous planning, advanced technical expertise and effective collaboration, Strategenics successfully facilitated Anglicare Tasmania's Jira and Confluence Server to Cloud migration. By addressing challenges related to user data, app migration, and connectivity, the project achieved its goal of a seamless transition that met the objectives of minimal disruption and increased efficiency in the cloud environment.

This case study demonstrates the importance of investing in technical discovery, collaboration with stakeholders, and proactive issue resolution in achieving successful data and app migrations.

Services provided

Jira Service Management, Jira Software + Confluence Server
Cloud Data Migration

Technology used

Solutions and products involved

Jira Service Management
Jira Software
Confluence
Atlassian Access
Jira Cloud

The challenge

User and wiki enigma: Solving for legacy

Anglicare Tasmania needed to migrate its Jira and Confluence data from Server to Cloud along with their associated apps.

As Anglicare Tasmania leveraged Confluence as their internal intranet, it housed information on critical policies and procedures. Because of this, they had specific requirements to maintain that were not available in the cloud solution. The project was further complicated by the need to map user data with email changes from years ago and script automations that couldn't be migrated.

The team faced challenges such as updating user data, addressing app migration issues and workarounds. There were also connectivity issues between server and cloud and a need to ensure the correct user tier and structure was in place prior to the move to cloud.

The solution

Planning, collaboration and communication always wins

Strategenics collaborated closely with the Anglicare project team to perform technical discovery early on. This helped to determine the best cloud configuration that would not only be more cost effective but would also cause the least impact to users. This was particularly important to Anglicare because they have a high volume of customer requests.

The approach involved the following steps:

Technical Discovery

Strategenics carried out a thorough technical discovery process to assess the existing infrastructure, user data and app dependencies.
User Acceptance Testing (UAT)

Strategenics worked alongside the project team, involving nominated leads, to perform UAT in their cloud Sandbox. This allowed the team to identify potential problems and collect feedback that needed to be addressed with no impact to live data.
Migration Planning

After UAT, Strategenics devised a migration plan that ensured minimal downtime and disruption to end-users. This included agreeing on a rollback plan to handle unforeseen issues during migration. Strategenics also supported the project team in understanding the changes between server and cloud.
Migration Execution

Strategenics migrated within a window that resulted in minimal disruption for users and customers.
App Challenges

Apps critical to business operations could not be transitioned to cloud. Instead, the Strategenics team found innovative ways to re-build solutions based on leveraging Jira’s out-of-the-box automation and additional Confluence apps.

The outcome

Migration success: time for a tea and a pat on the back

The collaboration between Strategenics and Anglicare Tasmania's project team resulted in a successful migration process with the following outcomes:

Data Migration

The Jira Service Management, Jira Software and Confluence data migration was executed within the agreed downtime window, ensuring data integrity and continuity.
App Migration

Despite the initial challenges, out-of-the-box thinking allowed the Strategenics team to work with the project team to find novel solutions that allowed for continued compliance with policy and procedure documentation. .
Additional Collaboration and Communication

Strategenics ensured a unified approach and understanding of the migration process by collaborating with additional project leads from different global divisions.
Better User Provisioning

Working with Anglicare Tasmania, Strategenics designed a standardised user provisioning process that allows for more control over product access for their users.