Transform Your Enterprise Services with Strategenics:
From Chaos to Business Harmony
Transform your enterprise services from siloed departments to a unified powerhouse.
We orchestrate your service delivery processes to create a seamless experience across Customer Service, HR, Finance, IT, and Operations- turning service chaos into business excellence. Where others see tools, we see your organisation's service evolution.
Ready to chat?
Get Clear Solutions To Your Business Operations
With A FREE STRATEGIC ASSESSMENT
Step 1
Book your initial 30 minute strategic consultation where we’ll explore together:
- A discussion of your biggest business challenges and desired outcomes
- Whether you qualify for innovation funding or cloud hosting credits (saving you up to $30,000)
- Simple actions you can take right away
Step 2
Connect with our experts on your personalised strategic assessment which includes:
- A review of how technology could support your growth
- Opportunities you might not have noticed in your current setup
- A clear action plan to help you move forward
Don’t let this quarter pass without making progress. Speak to real people that are trusted by Government and Industry Executives.
Book your session with the Strategenics team today
Why Atlassian?
Empowering Teams: Excellence Every Step of the Way
Atlassian Consulting and Advisory
15 years of experience in guidance and strategic advice to leverage Atlassian solutions and achieve your organisational goals
Licensing Management
License procurement, management, and optimisation to ensure compliance and cost-effectiveness
Cloud Migrations
Seamless transitions to Atlassian Cloud for enhanced scalability and efficiency
Atlassian Configuration and Development
Customise Atlassian products to perfectly fit your business needs, including integrations with existing systems and third-party tools.
Training
Customised programs to empower users to maximise their proficiency with Atlassian tools
Support
Expert support services tailored to your needs, ensuring uninterrupted operation
How does Atlassian compare to other products?
| Attribute | Jira Service Management | ServiceNow | Cherwell | BMC Helix |
|---|---|---|---|---|
| Pricing Model | Transparent, per-agent pricing. No lock-in contracts | Complex enterprise pricing. Multi-year contracts required | Complex pricing structure. Annual contracts | Complex enterprise pricing. Long-term contracts |
| Starting Price (per agent/ month) | $20 | $100+ | $80+ | $90+ |
| Implementation Time | 2-4 weeks | 6-12 months | 4-6 months | 4-8 months |
| Configuration Complexity | Low - No-code configuration, intuitive interface | High - Requires specialised developers | Medium-High - Technical expertise needed | High - Requires specialised knowledge |
| Integration with Dev Tools | Native integration with Jira Software, Confluence, Bitbucket | Limited dev tool integration, requires additional configuration | Limited native dev tool integration | Moderate dev tool integration |
| DevOps Capabilities | Strong native DevOps integration | Limited, requires additional modules | Basic | Moderate |
| Learning Curve | Gentle - Familiar Atlassian interface | Steep - Requires significant training | Moderate to Steep | Steep - Complex interface |
| Customisation | Easy drag-and-drop customisation | Complex customisation requiring specialists | Moderate customisation complexity | Complex customisation |
| Cloud Infrastructure | Modern cloud architecture, automatic updates | Legacy cloud architecture | Mixed cloud/on-prem architecture | Modern cloud architecture |
| Mobile Experience | Modern, responsive design | Basic mobile functionality | Limited mobile capabilities | Moderate mobile experience |
| Community Support | Large, active Atlassian community | Vendor-dependent support | Limited community | Moderate community size |
| Self-Service Portal | Modern, customisable, user-friendly | Complex but comprehensive | Basic functionality | Comprehensive but complex |
| Marketplace Extensions | 1000+ apps and integrations | Limited third-party marketplace | Limited marketplace options | Moderate marketplace options |
| ITIL Alignment | ITIL-aligned, but flexible for non-ITIL approaches | Strict ITIL enforcement | ITIL-aligned | Strict ITIL alignment |
| Artificial Intelligence | Market Leading Atlassian Intelligence (Generative AI) with Huam and AI collaboration with ROVO AI Agents and Enterprise Search | AI agents using old AI technology | Legacy approach |
Testimonials
Jira Service Management for Business
The delivery team at Strategenics were extremely supportive throughout the process. They listened to our needs and provided effective solutions to get us to where we wanted to be, all while being mindful of the deadlines and budget we had for the project. They were responsive to our needs and have set us up for success!
Jira Optimisationa and Migration
The Strategenics team went beyond expectations, not only streamlining our processes but providing strategic guidance that revolutionised our workflows.
Atlassian Server to Cloud Migration
We've helped hundreds of organisations exceed their digital transformation ambitions
FAQS
Strategenics is an Atlassian Cloud Specialised Partner with certified professionals, proven expertise, and a values-driven approach. We provide tailored solutions, transparent pricing, and scalable services to meet your specific needs.