In May 2021, Forrester completed a Total Economic Impact™ (TEI) study of Jira Software and Confluence on Atlassian Cloud.
Key findings and results of the study include:
- The adoption of Atlassian Cloud is part of a larger digital transformation that puts cloud solutions and agile at the forefront for interviewed customers.
- A primary benefit is the avoidance of having to buy or own hardware, and the recurring cost to maintain and upgrade it.
- The reduction of time, effort, and investment in developing and maintaining customisations are one of the largest benefits.
- With the deployment of Atlassian Cloud, organisations saw a 90% reduction in ticket volume and a 38% reduction in resolution time.
“There will always be laggards who complain about something, but reality is that 90% of those complaints were gone once we moved to Atlassian Cloud.”
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