University of Notre Dame
The University of Notre Dame Australia is a national Catholic University with Campuses in Fremantle and Broome in Western Australia, and Sydney in New South Wales. They engaged Strategenics to shift their payroll team "out of the inbox" and into Jira Service Management. The project aimed to a reduce duplication of effort between team members, automate repetitive processes and feed into a larger Enterprise Service Management direction for the University. There was a desire to go with an MVP (Minimum Viable Product) approach to get this into production over a 6-week period between November and December, 2023. Through rapid planning, advanced technical expertise and effective collaboration, Strategenics successfully designed and built the new service management portal and trained the payroll team how to use it. By taking the time to understand how the payroll team worked, what they wanted to keep doing and what they wanted to improve on, the project met the team’s objective of increased efficiency and visibility. This case study demonstrates the importance of discovery, collaboration with stakeholders and the benefits of an MVP approach.
