Case Study Archives » Strategenics

University of Notre Dame

Post category:Case Study Newsroom
Post published:April 8, 2024
Reading time:10 mins read

The University of Notre Dame Australia is a national Catholic University with Campuses in Fremantle and Broome in Western Australia, and Sydney in New South Wales. They engaged Strategenics to shift their payroll team "out of the inbox" and into Jira Service Management. The project aimed to a reduce duplication of effort between team members, automate repetitive processes and feed into a larger Enterprise Service Management direction for the University. There was a desire to go with an MVP (Minimum Viable Product) approach to get this into production over a 6-week period between November and December, 2023. Through rapid planning, advanced technical expertise and effective collaboration, Strategenics successfully designed and built the new service management portal and trained the payroll team how to use it. By taking the time to understand how the payroll team worked, what they wanted to keep doing and what they wanted to improve on, the project met the team’s objective of increased efficiency and visibility. This case study demonstrates the importance of discovery, collaboration with stakeholders and the benefits of an MVP approach.

Anglicare Tasmania

Post category:Case Study
Post published:February 12, 2024
Reading time:11 mins read

Anglicare Tasmania is a a not-for-profit organisation providing aged care, acquired injury and community support services across Tasmania. Anglicare Tasmania engaged Strategenics to migrate its Jira and Confluence data for from Server to Cloud, including the migration of associated apps. The project aimed to seamlessly transition to the cloud environment using a "lift and shift" approach for minimal disruption to their high-volume Service Desk. Through meticulous planning, advanced technical expertise and effective collaboration, Strategenics successfully facilitated Anglicare Tasmania's Jira and Confluence Server to Cloud migration. By addressing challenges related to user data, app migration, and connectivity, the project achieved its goal of a seamless transition that met the objectives of minimal disruption and increased efficiency in the cloud environment. This case study demonstrates the importance of investing in technical discovery, collaboration with stakeholders, and proactive issue resolution in achieving successful data and app migrations.

Gallagher Bassett

Post category:Case Study
Post published:September 4, 2023
Reading time:7 mins read

Gallagher Bassett needed to migrate its Jira and Confluence data for its US division from Server to Cloud, including the migration of associated apps. The project successfully tackled user data, app migration, and integration challenges, resulting in a smooth transition that achieved minimal disruption and improved efficiency so Gallagher Basset could continue assisting customers with their insurance claims.

The Royal Flying Doctor Service of (RFDS) QLD

Post category:Case Study
Post published:November 15, 2022
Reading time:6 mins read

The RFDS Queensland team's existing service management platform was no longer serving their needs, and they had to quickly and efficiently move to a new solution in just 4 weeks. We delivered a comprehensive outcome that ensures their data is stored and accessible from a single source of truth, while standardising their internal processes to substantially improve their overall transparency and efficiency.

EzeScan

Post category:Case Study
Post published:October 31, 2022
Reading time:6 mins read

EzeScan sought to maximise their investment and usage of Atlassian's tech stack, while solving their internal support and development inefficiencies. We designed and implemented solutions that ensured the EzeScan team no longer have to worry about manual and unnecessary activities, so they can continue to focus on providing great service and developing innovative products for customers.

The Alpha School System (TASS)

Post category:Case Study
Post published:July 13, 2021
Reading time:7 mins read

The Alpha School System (TASS) had various systems and domains for customer-facing support and content, but they were limited in functionality and not unified across the platform. To improve customer experience, a single self-service platform for customers was needed. We helped TASS configure and roll out the relevant Atlassian products, creating a one-stop shop for all their customers.