University of Notre Dame

  • Post category:Newsroom
  • Post published:April 8, 2024
  • Reading time:10 mins read

The University of Notre Dame Australia is a national Catholic University with Campuses in Fremantle and Broome in Western Australia, and Sydney in New South Wales. They engaged Strategenics to shift their payroll team "out of the inbox" and into Jira Service Management. The project aimed to a reduce duplication of effort between team members, automate repetitive processes and feed into a larger Enterprise Service Management direction for the University. There was a desire to go with an MVP (Minimum Viable Product) approach to get this into production over a 6-week period between November and December, 2023. Through rapid planning, advanced technical expertise and effective collaboration, Strategenics successfully designed and built the new service management portal and trained the payroll team how to use it. By taking the time to understand how the payroll team worked, what they wanted to keep doing and what they wanted to improve on, the project met the team’s objective of increased efficiency and visibility. This case study demonstrates the importance of discovery, collaboration with stakeholders and the benefits of an MVP approach.

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Anglicare Tasmania

  • Post category:Uncategorised
  • Post published:February 12, 2024
  • Reading time:11 mins read

Anglicare Tasmania is a a not-for-profit organisation providing aged care, acquired injury and community support services across Tasmania. Anglicare Tasmania engaged Strategenics to migrate its Jira and Confluence data for from Server to Cloud, including the migration of associated apps. The project aimed to seamlessly transition to the cloud environment using a "lift and shift" approach for minimal disruption to their high-volume Service Desk. Through meticulous planning, advanced technical expertise and effective collaboration, Strategenics successfully facilitated Anglicare Tasmania's Jira and Confluence Server to Cloud migration. By addressing challenges related to user data, app migration, and connectivity, the project achieved its goal of a seamless transition that met the objectives of minimal disruption and increased efficiency in the cloud environment. This case study demonstrates the importance of investing in technical discovery, collaboration with stakeholders, and proactive issue resolution in achieving successful data and app migrations.

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Gallagher Bassett

  • Post category:Uncategorised
  • Post published:September 4, 2023
  • Reading time:7 mins read

Gallagher Bassett needed to migrate its Jira and Confluence data for its US division from Server to Cloud, including the migration of associated apps. The project successfully tackled user data, app migration, and integration challenges, resulting in a smooth transition that achieved minimal disruption and improved efficiency so Gallagher Basset could continue assisting customers with their insurance claims.

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The Royal Flying Doctor Service of (RFDS) QLD

  • Post category:Uncategorised
  • Post published:November 15, 2022
  • Reading time:6 mins read

The RFDS Queensland team's existing service management platform was no longer serving their needs, and they had to quickly and efficiently move to a new solution in just 4 weeks. We delivered a comprehensive outcome that ensures their data is stored and accessible from a single source of truth, while standardising their internal processes to substantially improve their overall transparency and efficiency.

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EzeScan

  • Post category:Uncategorised
  • Post published:October 31, 2022
  • Reading time:6 mins read

EzeScan sought to maximise their investment and usage of Atlassian's tech stack, while solving their internal support and development inefficiencies. We designed and implemented solutions that ensured the EzeScan team no longer have to worry about manual and unnecessary activities, so they can continue to focus on providing great service and developing innovative products for customers.

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The Alpha School System (TASS)

  • Post category:Uncategorised
  • Post published:July 13, 2021
  • Reading time:7 mins read

The Alpha School System (TASS) had various systems and domains for customer-facing support and content, but they were limited in functionality and not unified across the platform. To improve customer experience, a single self-service platform for customers was needed. We helped TASS configure and roll out the relevant Atlassian products, creating a one-stop shop for all their customers.

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Read more about the article Global Rotomoulding
Image credit and copyright: Global Rotomoulding

Global Rotomoulding

  • Post category:Uncategorised
  • Post published:May 13, 2021
  • Reading time:5 mins read

The Global Rotomoulding team were struggling with internal systems that did not work together, creating mismanaged data and human error. We successfully developed a holistic app-based solution that integrated with their existing ERP to bring all their data together, giving the team a 360° view of their business.

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Queensland Treasury

  • Post category:Uncategorised
  • Post published:May 10, 2021
  • Reading time:6 mins read

Queensland Treasury provides economic and financial advice to the Government and community to enhance the state's financial position & economic performance. The Strategenics team was brought on to develop an integrated solution for collecting and analysing inter-agency data sets, as well as provide support for Queensland Treasury's in-house team.

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Read more about the article Unitywater
Image credit and copyright: Unitywater

Unitywater

  • Post category:Uncategorised
  • Post published:May 6, 2021
  • Reading time:4 mins read

As a large distributor and retailer, optimising pricing models and leveraging innovative data visualisations are essential components to Unitywater's long-term growth and sustainability. Strategenics was called on to develop an insightful solution that the Unitywater team could rely on for years to come.

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